Refund policy

At White, we strive to provide you with the finest lingerie and loungewear, crafted with care and attention to detail.

Please note that lingerie items are non-returnable and non-exchangeable due to hygiene and safety reasons.

We gladly accept returns and exchanges on pajamas, heels, and robes within 14 days of purchase, provided that:

Upon delivery, we kindly ask that you do not open the package when receiving it from the courier. Should you wish to return or exchange an item, you may submit a return request while keeping the package sealed.

To request a return or exchange, please contact our customer service team through [insert contact method: email / WhatsApp / Instagram DM] with your order number and a brief description of your request.

Approved returns will be processed within 7–10 business days after inspection and refunded either as store credit or to the original payment method, depending on your preference.

Return shipping fees are the responsibility of the customer, unless the item received was faulty or incorrect.

In the unlikely event that you receive a damaged or wrong item, please notify us within 24 hours of delivery, and we will arrange an exchange or refund promptly.